Refund and Returns Policy

Last Updated: 26-10-2025

At SLS Oil, we take great care to ensure that every product delivered is 100% fresh, hygienically packed, and of premium quality. Since our products are edible food-grade cold-pressed oils, we follow a strict non-returnable policy except in the specific cases mentioned below.

1. Non-Returnable Products

Due to food safety and hygiene regulations, we do not accept returns once a product has been delivered and opened by the customer.

2. Eligible Cases for Replacement or Refund

You may request a replacement or refund only under the following circumstances:

  • ✅ Wrong product delivered

  • ✅ Incorrect quantity or variant received

  • ✅ Damaged or leaking product received

  • ✅ Tampered or broken packaging at the time of delivery

  • ✅ Expired product delivered (if applicable)

3. Proof Required

To process your claim, you must provide:

  • An unboxing video (recorded continuously from opening the package until product inspection), or

  • Clear photographs showing the damaged, incorrect, or tampered product.

Claims submitted without sufficient proof may not be approved.

4. Reporting Time

  • Any issue must be reported within 24 hours of delivery.

  • Claims submitted after 24 hours from the delivery time will not be accepted.

5. Replacement or Refund Process

  1. Contact our customer support via Phone, WhatsApp, or Email.

  2. Share your Order ID along with the required photos or unboxing video.

  3. Our quality team will verify your claim.

  4. Upon approval:

    • A replacement product will be arranged, or

    • A refund will be processed to the original payment method or store wallet (where applicable).

6. Refund Timeline

  • Online payment refunds: Within 5–7 business days

  • Store wallet refunds: Within 48 hours

  • Cash on Delivery (COD) refunds (if applicable): Via bank transfer or store wallet within 5–7 business days

Refund processing times may vary depending on your bank or payment provider.

7. Order Cancellation

  • Orders may be cancelled only before dispatch.

  • Once an order has been shipped, it cannot be cancelled.

  • Refunds for cancelled orders will be processed within 5–7 business days.

8. Delivery Issues

If the customer is unavailable at the delivery address or cannot be contacted:

  • Re-delivery charges may apply as per the courier partner’s policy.

  • Orders returned due to an incorrect address or customer unavailability may not be eligible for a refund.

9. Contact for Return & Refund Support

For any return, replacement, or refund-related queries, please contact us:

Phone: +91 7845234950

Email: customercare@slsoil.com

Website: https://slsoil.com