Term of Use

Terms & Conditions

Last Updated: 26-10-2025

Welcome to SLS Oil (https://slsoil.com). By accessing or placing an order through our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. Company Details

Brand Name: SLS Oil
Service Type: Online Cold-Pressed Oil Sales & Delivery
Website: https://slsoil.com

Customer Support Email: customercare@slsoil.com

Phone: +91 7845334950

2. Acceptance of Terms

By using this website, registering an account, or placing an order, you agree to be bound by these Terms & Conditions, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

3. Products

  • We sell natural, unrefined, cold-pressed edible oils.

  • Product images are for representation purposes only. Actual packaging, labels, or bottle designs may vary.

  • Product descriptions, pricing, and availability are subject to change without prior notice.

4. Ordering & Payment

  • Orders can be placed only through our website.

  • We accept secure online payments through our authorised payment gateway.

  • Cash on Delivery (COD) may be available in selected service areas.

  • SLS Oil reserves the right to cancel any order due to:

    • Payment issues

    • Incorrect or incomplete delivery address

    • Suspected fraudulent activity

    • Bulk or commercial orders without prior approval

5. Shipping & Delivery

  • Delivery timelines vary depending on location and product availability.

  • Delivery delays caused by courier partners, weather conditions, natural disasters, strikes, or other unforeseen circumstances are beyond our control.

  • Once an order has been dispatched, it cannot be cancelled.

  • Delivery will be attempted as per the courier partner’s policy. Additional delivery attempts may attract extra charges.

6. Cancellation Policy

  • Orders may be cancelled only before dispatch.

  • Once dispatched, orders cannot be cancelled, modified, or redirected.

7. Return & Refund Policy

Due to the nature of edible oil products, returns are not accepted once the product has been opened.

Replacement or refund is applicable only if:

  • You receive a damaged product.

  • You receive an incorrect product.

  • The package is tampered with at the time of delivery.

To process your request, please provide:

  • An unboxing video, or

  • Clear photographs of the package and product.

Claims must be reported within the specified support period after delivery.

8. Pricing

  • All prices displayed on the website are inclusive of applicable taxes unless otherwise stated.

  • SLS Oil reserves the right to revise product prices, offers, and promotions without prior notice.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logo

  • Brand name

  • Product images

  • Product descriptions

  • Graphics

  • Website design

  • Text and other materials

is the exclusive property of SLS Oil and may not be copied, reproduced, distributed, or used without prior written permission.

10. User Account Responsibility

If you create an account on our website, you agree to:

  • Provide accurate and up-to-date information.

  • Keep your login credentials secure and confidential.

  • Notify us immediately of any unauthorised use of your account.

SLS Oil shall not be responsible for any loss resulting from unauthorised access caused by your failure to safeguard your account credentials.

11. Limitation of Liability

SLS Oil shall not be liable for:

  • Any indirect, incidental, or consequential damages.

  • Loss or damage resulting from improper storage or handling of the products after delivery.

  • Allergic reactions, health issues, or misuse of products by customers.

Customers are advised to use products responsibly and according to recommended usage.

12. Governing Law

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising from the use of this website or purchase of products shall be subject to the exclusive jurisdiction of the courts in Tamil Nadu, India.

13. Contact Information

For any questions, complaints, or support, please contact us:

Phone: +91 7845334950

Email: customercare@slsoil.com

Website: https://slsoil.com